Modal AI Chatbot – Smarter & More Efficient! 🤖

👀What’s New?
We’ve improved the Modal AI Chatbot by resolving several issues, enhancing its capabilities to handle various scenarios more efficiently. Now, you can:
✅ Receive more accurate responses when the AI doesn’t know the answer.
✅ Ensure smoother transitions from AI to human support.
✅ Improved handling of custom articles within the chat interface.
🌟 Why It Matters
This update significantly improves the user experience by:
 Reducing customer frustration – AI now guides users better when it cannot provide an answer.
Smoother hand-offs – AI can now escalate chats to humans more efficiently.
Enhanced reliability – Ensures that custom articles are read and presented correctly.
👷 How It Works
AI will now provide a prompt for users when it cannot answer a query:
 New AI Response: AI will post something along the lines of “Unfortunately, I don’t have an answer for this, but I’ll transfer you to a human agent for further assistance.”
 Manual Transition: AI triggers an automatic transition to a human support agent when necessary.
Improved Article Handling: Custom and default articles are now read accurately by the AI.