👀 What’s New?
We’re excited to announce updates to the Control Panel and new plan-based restrictions for our VIP and VIP Plus plans! These enhancements include a more streamlined way to manage your sub-account access for the support widget.
🌟 Why it Matters
These updates provide greater control over sub-account access to support resources, helping you manage costs and improve efficiency. You can now easily choose which sub-accounts have access to live chat and email support and make quick adjustments as needed. The new Guided Tour feature which will be automatically activated will also help new sub-accounts get started faster, improving user experience across the board.
👷 How it Works
- Support Widget Limitations for VIP and VIP+ Clients:
If you are on our VIP or VIP+ Plan, the support widget is now available for up to 10 sub-accounts of your choice. By default, the widget will be enabled for the first 10 sub-accounts listed in your GHL account.
- Upgrade Option:
To enable the support widget across all sub-accounts, you can choose to upgrade your plan from the top right corner of Control Panel to get access to live chat and email support for unlimited sub-accounts on our higher plans.
- Sub Account Selection:
To manage which sub-accounts have access, simply disable the widget on an existing sub-account and reassign it to another from the Control Panel. This allows flexibility and customization based on your current needs.
- Guided Tour Feature:
For any new sub-accounts added in HL, the Guided Tour feature will now be enabled by default, ensuring a smoother onboarding process and helping new users quickly understand how to navigate and use the platform effectively.
For a step-by-step visual guide,
check out this Loom Video
If you have any questions or need further assistance regarding this or help upgrading, please reach out to our support team!